Mortgage deferrals should be last resort – ANZ



Mortgage repayment deferrals should be the last resort for borrowers in financial hardship, according to ANZ.

The bank said that while it is prepared to help struggling borrowers, mortgage deferrals are no longer the first or best option, according to a report by

At the height of the COVID-19 pandemic list year, lenders deferred impacted borrowers’ mortgage payments for up to six months, with some extending the deferrals even longer. As the current lockdowns continue, however, ANZ group executive for Australia retail and commercial banking Mark Hand said the bank’s current relief program is not a “one-size-fits-all” approach.

“Every customer’s circumstances are different, and a deferral may not be the best option for some of them,” Hand told “That’s because the money still has to be repaid, so there could be implications for their credit status down the track.”

Hand highlighted other options, like accessing funds in offset accounts, temporarily reducing payments, or switching to interest-only payments for a time.

“However, this time, instead of the deferral option being like a cover-all insurance policy that everyone takes out, it will be an option customers take out only if they really need it – like an extra lever we can add to our existing financial hardship process,” he said.

ANZ said that about three quarters of its recent applications for home loan assistance had come from New South Wales. However, the level is still well below what was seen last year – when ANZ paused repayments on about $40 billion worth of loans – and the bank said it did not expect requests to reach anywhere near that volume. Residential mortgage deferrals hit a peak of 11% of all mortgages in June 2020, according to the Australian Banking Association.

Read next: Why Sydney property prices will keep rising despite the lockdown

Hand said last year’s deferrals helped many borrowers through the crisis.

“Many customers who took a deferral last year came out of the initial lockdowns in pretty good shape,” he told “At that time, there was so much uncertainty it was wise for customers to take advantage of deferrals because none of us knew what was coming around the corner.”

ANZ said that it expected more calls for assistance in the second half as government support programs expire.

“We have the financial wherewithal to do it, we’ve got the people in place to do it, and, most importantly, we have the will to do it,” Hand told “While we’re not out of the woods yet, we are ready to work again with governments and regulators to make sure our customers not only survive this latest upheaval but emerge ready to take advantage of the rebound on the other side.”

Ryan SmithRyan Smith is currently an executive editor at Key Media, where he started as a journalist in 2013. He has since he worked his way up to managing editor and is now an executive editor. He edits content for several B2B publications across the U.S., Canada, Australia, and New Zealand. He also writes feature content for trade publications for the insurance and mortgage industries.
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